Litigation support teams are swamped, and it isn’t hard to see why. Over the last fifteen years or so, the number and complexity of eDiscovery data sources has increased significantly (mobile devices, the cloud, flash drives, etc.), the sheer number of electronic documents involved in litigation has gone through the roof, and the rules governing eDiscovery are in constant flux, especially those around scope and confidentiality. In a quickly-growing field undergoing so much change, it’s no wonder that eDiscovery professionals often find themselves juggling a million different tasks – from scouring client servers for case data to writing SQL queries to performing legal research – and that doesn’t even include fielding high-priority requests from clients!
As the role and responsibilities of litigation support professionals evolve, the demand for those skills rises each year – with a recent poll showing that 60% of firms surveyed plan on expanding their lit support departments – and with the rise in demand comes a rise in salaries. According to Robert Half’s legal blog, the starting salary for a litigation support specialist/analyst in 2015 was between $53, 250 and $64,000, and the Cowen Group’s annual salary study puts the median salary at $71,000-$85,000, with an expected annual growth of 4.5%. Needless to say, their time is expensive and their skills are valuable. So why are law firms and service providers wasting lit support’s time on menial tasks?
Read through the case studies on Amy Bowser-Rollins’s Litigation Support Guru website, and you’ll notice a trend: Litigation support professionals love solving problems. They’re tech-savvy critical thinkers that enjoy working closely with clients and thinking outside of the box. Yet so much of their time is spent addressing simple, tedious administrative tasks – like creating new work spaces or changing users’ passwords.
The legal technology market is booming, specifically in the area of eDiscovery, so smart firms and service providers are looking to new technology to free up lit support’s time for more thoughtful, client-focused work. This is why Delegate, a self-provisioning tool for Relativity, has been such a boon to lit support teams. With Delegate, you can delegate simple Relativity management tasks to Client Administrators, which are groups you designate on a client’s team. Client Administrators can then create, edit, and delete the users, groups, work spaces, and matters that they are given permission to without having to submit a request to lit support. Security is a huge concern in eDiscovery work, so Delegate maintains detailed audits of activity and lets you give Client Administrators as much or as little access as they need. For example, Delegate allows you to restrict the templates and resource pools Client Admins have access to. With Delegate, clients can take charge of administering their own Relativity environments without sacrificing security.
Delegate integrates seamlessly with Relativity so that clients can manage their own users, groups, work spaces, and matters right within Relativity, even if they’re on their mobile devices! And if your lit support specialists don’t have to spend their time sifting through password change requests, they’re free to do what they do best: solve tough problems and create better, more efficient review processes to keep clients happy. Contact firstname.lastname@example.org for a quick demo of self-provisioning with Delegate.