Compliance Discovery Solutions (Compliance DS) wanted to create a way for its clients to archive and restore workspaces without having to log a support ticket. For this leading service provider that prides itself on enabling clients to manage their data, ticketed support requests from its clients often arrived during non-business hours. It added work to the Compliance DS team’s plate and hours per request to the end clients’ work if there was wait time.
However, trying to circumvent Relativity’s native security could put their clients at risk of accidental disclosure. Not wanting this to occur, they needed experts to build a custom permission setting that would grant them additional administrative capabilities within Relativity and not break or compromise functionality.
Milyli built the new archive and restore feature faster than other vendors could. With ten years of expertise customizing Relativity, the Milyli team was able to simplify or bypass specs other teams would have had to execute to ensure a solution worked within Compliance DS’s instance. The solution now in place allows Compliance DS’s end-users to access, archive, and restore workspaces with autonomy and the confidence that they are not compromising their cases’ security.
• Work hours reclaimed for the Compliance DS team and their clients
• Autonomy for end clients’ litigation teams to execute workspace archival and restoration jobs
• Log of archives now viewable for end clients to see outputs
• Increased differentiation for Compliance DS and better promise-fulfillment to their clients — by giving them “the keys” to their eDiscovery process with custom permissions upgrades
Compliance Discovery Solutions is a state-of-the-art integrated eDiscovery services and managed review provider. Through a combination of cutting-edge technology, secure SSAE 16 SOC certified data centers and a national footprint of document review space, Compliance DS helps AmLaw 100 and Fortune 1000 clients manage critical and complex legal matters. Compliance DS is a System One division.