The Challenge
Altep, now owned by Consilio, hosts and manages eDiscovery services on several platforms, including Relativity. At the time of this solution's deployment, Altep aimed to save clients nearly half of their expected cost for eDiscovery by using the most cutting edge technology to conduct reviews and other EDRM work.
To maintain that level of service, Altep began investigating ways to automate redactions and shorten a cumbersome review process. “The idea of being able to automate redactions within Relativity, and the cost efficiencies it would yield for our clients was very appealing,” said Judy Torres, Vice President of Information Services.
The Solution
At the time, Altep was one of the first adopters of Blackout and went through a short pilot period. Upon going "live," Blackout allowed Altep to deliver against tight deadlines – including a 24-hour turnaround when just two reviewers were available to work on the client case.
Altep was also able to process poorer quality images faster because Blackout still easily identified patterns in the data – spotting account information, contract numbers, and Social Security numbers. Blackout's detailed error report also helped the review team identify any pages requiring additional passes.
The Outcomes
Review team of two redacted approx. 5,000 documents in under 24 hours
Review team achieved 100% accuracy with markups (attributed to Blackout by customer)
Tool reduced manual workload by 55% by reading low-quality image files and applying accurate redactions/markups
End client reported high-satisfaction with reduced cost, promised future review work for Altep
"Overall, we were pleasantly surprised to get a 55% application of redactions that would have otherwise been manually applied."
Judy Torres, Vice President of Information Services
Altep, an Advanced Discovery/Consilio company, is a Relativity service provider assisting Fortune 100 and Am Law 100 clients with data forensics, discovery management and compliance risk assessment. eDiscovery services include early data assessment, ESI and traditional paper processing and secure hosting. Advanced Discovery/Consilio acquired Altep in 2017.
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